rick komon

Accomplished Technology Sales Engineer and Sales Leader experienced in development and execution of strategic sales and customer service support programs that achieve quality, long term results in competitive markets.  

·               Sales Engineer with proven track record of professionalism, business development, management and sales with exceptional image cognizance and brand building recognition ability to increase sales.

·               Sales closer to prospect by phone and in person for new clients and maintain and grow existing business utilizing dynamic and reliable customer relationship development and best business practices.

·               14+ years B2B sales engineer experience; proven ability to identify and develop new business with prospects and existing accounts, build/maintain relationships with the decision makers.

·               20+ years in technology and engineering.

·               Proven track record of developing industry relationships with clients and peers, vendors and business partners. Financial projection skills. Ability to work independently of supervision and make decisions of wide variety and complexity.

·               Solid written and verbal communication skills at all levels; ability to pull together compelling sales presentations and proposals.

·               Communicate with decision makers including CEO’s, CFO’s, Presidents, and Operations Managers of businesses to probe and uncover needs, present products and benefits and close sales.

·               Excellent interpersonal communication skills at all levels of the organization including clients and outside service providers building lasting client relations through outstanding service and conscientious follow-up.

·               Analytical, creative, innovative and persistent to identify and resolve problems with solutions.

·               Consistently achieves and/or exceeds annual company margin goals and objectives.

·               Accomplished to manage and motivate a team and/or work independently in a team environment.

·               Proven team leader with a Lead by Example motivational management style that inspires productivity.

 

Actor

CENTRAL CASTING Chicago, ILDec. 2015 – April 2016

 Unrelated to my current pursuits, I used acting to enhance my public speaking and presentation skills.

I was booked to play a part as an FBI agent in an upcoming episode of the drama series "Chicago Fire".

Since then I have been asked to play many other roles.

FBI, Police Officer, Undercover agent, High-end shopper, Tourist, Patient...

I am currently adding to my skill set and thought this would be a great way to enhance my presentation skills to a larger audience.

I was promoted to be a Stand-In actor within just a couple of months on the Drama series  "Chicago Med" and "Chicago Fire" standing in for some popular actors.

I was asked to finish the series, which ends April 21, 2016.

 

Sales Director                                                                             Dec. 2015 – Jan. 2016

MONACO COMMUNICATIONS St. Charles, IL

Strategic Consulting, including business plan & sales strategy development.

Utilizing my extensive skills and experience in engineering, sales, telecommunications and enterprise solutions including cloud. I am currently assisting companies build a solid customer base and sell technology with great success and customer satisfaction.

Update: Completed successful client marketing and evangelism program, created and distributed Company Press Release, initiated contact with customer base via phone, email, and in person site visits, updated client website, completed training the installation technicians and engineers, trained the sales team, and mentored employees on how to retain customers and provide the highest level of Quality and Satisfaction.

 

 

IMS NLT ENTERPRISE TEST ENGINEERJune 2014 - May 2015

ALCATEL-LUCENT Naperville, IL

Reviewed requirements and design network level test plans that fulfill verification of these requirements.

Extended test plan design to cover regression and implicit requirements.

Understanding of each of the components that were installed in an Enterprise IMS solution.

Tested functionality, capacity, reliability and performance from a customer perspective.

Cloud, telecommunications, hosting, Virtualization, managed services and CPE solution design/engineering/consulting.

Documented release notes that define the capability of the solution, the test architecture and the test results.

Ability to work autonomously on multiple projects and associated deliverables with exceptional time management skills.

Technical Knowledge Utilized: SIP / Diameter (base protocol, Cx, Rf, Sh interfaces) / Solaris/Unix/Linux

Mobile/IP/IMS networking concepts: LTE, 3GPP,TISPAN architecture. Understanding of network management concepts and basic signaling protocols. DHCP / IP Network Architecture and routing Protocols (OSPF, IS-IS, BGP, RIP), Wireshark packet analyzer diagnostics, Specialized in Large Enterprise applications.

Software Testing: Wrote test campaigns that cover end to end scenarios across multiple network components utilizing scripting languages (any of Linux shells, Perl, Python).

Experienced with tests automation tools to write automated functional and integration tests and integrate them in test automation integration tools. Set and understand debug traces and complete technical analysis based on it.

Software Test Design: Designed test architecture based on enterprise solution requirements. Created documentation that is clear, complete/thorough, illustrative, accurate, organized, at appropriate level of detail, extensible and traceable.

 

MANGER / SALES LEADER / SALES ENGINEER Aug. 2002 - June 2014

KOMON COMMUNICATIONS INC. Naperville, IL

Business Technology Solutions, global communications, hosting, cloud and IT services company.

Sales for Business Enterprise Solutions. Cloud and PBX telecommunications, hosting, Virtualization, managed services and CPE solution design/engineering/consulting.

 

·         Creatively designed solutions for customers using the best mix of equipment ad services.

·         Determined client requirements and provided designs for PBX, Managed Hosting Services, Cloud Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise       application suites.

·         Excellent professional solution selling, interpersonal, and presentation skills.

·         Built client base from 0 customers to over 300 in just 5 years with continued annual growth.

·         Scheduled installations, customer sales meetings and maintenance appointments; order parts and equipment.

·         Built strong relationships with customers serving as the technical liaison from pre-sales to post-sales, working with clients of all levels including CEO’s.

·         Clearly communicate the customer design to the teams responsible for ordering, implementation and ongoing support.

·         Client Industries: Telecom, IT, CPG, Engineering, Medical-Dental, Banking, Law Offices, Machine Solutions, Accounting, Aerospace, Counseling Centers, Churches, Government Offices, Stores, Food and Beverage, Livery Services, Real Estate, Printing Services, Office Space Leasing, Die-casting and many more.

·         Studied customer base individually, provided the best solutions in the industry, met and exceeded their needs to achieve the highest level of customer satisfaction.

·         Provided technical training and development support to the teams and the customer.

·         Worked with various Engineering staff to convey requirements to the client and provide insight into the technical options available for designing leading-edge solutions for a wide variety of technologies.

Teams from AT&T, First Communications. Birch Communications, Access One, Cisco, Comcast, ESI.

·         Achieved coveted ESI Gold level Customer satisfaction award for 5 consecutive years.

 

SERVICE ENGINEER / TOP SALESJan. 1985 – Aug. 2002

EXECUTONE INFORMATION SYSTEMS Westmont, IL

Manufacturer, sales, installation and service of business telephone communication solutions.

Installation of business communications systems and voicemail including design set up in offices for maximum efficiency.  Maintenance and repair of telephone systems; experienced with all phone, voice mail and office communications equipment; software, won sales quota awards 3 months in a row.

 

QUALITY CONTROL ENGINEERJan. 1983 – Jan. 1985

MDA SCIENTIFIC Glenview, IL

Manufacturer of highly sophisticated electronic Toxic Substance monitoring equipment to protect employees working in toxic environments such as semiconductor manufacturing, Chemical labs and coalmines.

Tested all finished products off of production line to ensure quality met specifications. Worked closely with production team, sales, engineers, and chemists to provide a top quality product.

Promoted to Lead Quality Control Engineer in the first year.

DEVRY INSTITUTE OF TECHNOLOGY Chicago IL Dean’s List

Associate Of Applied Science / Electronics

Electronics Technician Degree

Certifications: VOIP, SIP, Cisco Select Partner, Cisco SMB Engineer, Cisco Account Manager, ESI, Mitel, NEC, Avaya, Nortel, Iwatsu, Executone, Panasonic, Isoetec, Valcom, ALU-9000 Quality

INTERNSHIP: Medical Device Repair Technician, Sentry Medical Systems, Chicago, IL

Vocational Work Study Program in HS which set career path in High Tech Electronics. Repaired and Tested Medical Devices used in Hospitals and Doctor offices while studying Electronics at Prosser Vocational HS.